Deputy Head of IT Services

This is a brilliant opportunity to join our expanding community of talented, committed and inspirational colleagues.  

Working in a dynamic, values led organisation, this role is for those who are passionate about development and innovation, within a lively college community.

We offer a range of benefits, including health and wellbeing support, flexible working, discounts on travel, parking and gym memberships through our exciting Benefits Platform, Green Car Scheme, personal development opportunities and attractive pension schemes.

The Deputy Head of IT Services is responsible for guiding the day-to-day operations of the Desktop Support Team and ensuring the smooth running of all college IT systems. This includes maintaining appropriate staffing levels for the Desktop Support Team across all college sites, so that service standards are consistently met wherever support is required. In addition, this role provides technical leadership across the team, offering expertise and direction in resolving complex technical challenges

The college has invested heavily in its IT infrastructure and you’ll get the opportunity to work with these technologies, ensuring that our staff and learners can access the things they need at work and home.

What you’ll do

·         Supervise the daily activities of the Desktop Support Team, ensuring high-quality service delivery and adherence to Service Level Agreements (SLAs) across all of the college campuses

·         Assist the infrastructure team when necessary, working collaboratively to support the college’s core IT infrastructure and systems and participating in projects as a technical specialist

·         Deputise for the Head of IT Services during periods of absence, maintaining continuity of operations and decision-making.

What you bring

• Professional certification in Micrsoft and/or virtualisation technologies

• Experience in a similar role within a large or complex organisation.

·         Strong understanding of desktop support operations, helpdesk systems, IT infrastructure, and service delivery.

·         Experience in staff deployment and rota management across multiple sites.

·         Strong problem-solving skills and a proactive approach to driving operational efficiencies.

The College reserves the right to interview for this post should we receive suitable candidates prior to the closing date.  

The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Employees will, in accordance with statutory guidance, be subject to a comprehensive checking process including references from current and previous employers, health, right to work in the UK, an enhanced DBS check and a further check against the appropriate barred list. To comply with legislation, you are required to obtain a DBS check for your role. We will be asking Protocol National Ltd/Esafeguarding Ltd to undertake this process on our behalf.